I did not receive my order, what do I do now?
Please ensure the following criteria are met before placing an order to secure a successful delivery.
- Your Instagram account is set to public.
- You have typed in the correct Instagram username.
- You have not changed your Instagram username before the order’s completion.
- The account or post, still exists and has not been deleted.
- The video follows Instagram’s guidelines and has not been restricted or removed.
- Allow 24 hours for completion of order delivery.
If you have experienced an issue with the delivery of your order, please contact our support team for assistance at firstname.lastname@example.org
Why are my followers dropping?
Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.
I no longer want the followers I purchased, can they be removed?
All followers delivered are real from genuine Instagram accounts. Due to this benefit our team cannot transfer or remove followers once they are delivered.
As the Instagram account owner, you may remove selected followers from your follower list by blocking each individual user.
How do I stop follower replenishment?
If you no longer wish to receive replenishment to your account, simply let us know by emailing our team at email@example.com
How often does replenishment occur?
Replenishment will be delivered to your account once every 24 hours, whenever a drop is detected by our system.
How many followers can I buy?
You may purchase any of our available follower packages as many times as required as long as your orders do not surpass 100,000 followers within a 30 day time frame.
What is your refund policy?
If you are not completely satisfied with your order within the first 30 days of purchase, simply notify us and we will refund you.
Refunds will generally take 2-3 business days to process, depending on your bank’s delay times.
What are acceptable methods of payment?
FollowPro products can be easily purchased with any major credit card! Cards accepted at this time are MasterCard, Visa, Visa Electron, American Express and Discover.
How do I pay if I do not have a credit card?
If you do not have a credit card, you can fill-up a prepaid credit card and use your new prepaid credit card for your FollowPro order!
Do you accept PayPal?
FollowPro no longer accepts PayPal as a payment method. However, If you would like to continue using PayPal’s digital wallet, PayPal offers the PayPal Prepaid Mastercard which you can refill using the funds from your PayPal account.
My credit card was declined, what do I do now?
When a credit card is declined, our leading recommendation is to contact you bank for more assistance as they may have more insight into what may be causing the issue.
If you have no luck resolving the issue with your banking institution, please contact our friendly support team at firstname.lastname@example.org